Martcart – B2B FAQ (For Retailers & Store Operators)
MartCart is a leading manufacturer of electric shopping carts designed for retail, grocery, and healthcare environments. Our carts improve shopper mobility, increase dwell time, and drive higher basket value for retailers.
We serve supermarkets, big-box retailers, pharmacies, convenience stores, and healthcare facilities that want to offer mobility solutions to their customers.
Martcart offers standard, heavy-duty, and long-runtime motorized carts, each designed for different traffic levels and store layouts. We also provide accessories, replacement parts, and fleet-management solutions.
Yes. All Martcart units meet ADA mobility-assistance guidelines and are engineered for safe operation in public spaces.
Our carts support between 500–750 lbs combined capacity, depending on the model. Exact details are listed on each product page.
Yes. We offer standard, extended-range, and AGM battery options depending on usage volume and charging schedules.
Yes, select Martcart models include IoT capabilities for fleet tracking, usage data, battery health monitoring, and maintenance alerts.
No — Martcart sells exclusively B2B to retailers, healthcare facilities, distributors, and multi-store operators.
You can submit a quote request directly through our website or contact our sales team at [email/contact]. Provide your store location, number of units required, and any custom requirements.
Yes. Pricing is adjusted based on quantity, fleet size, location, and service contract requirements.
Demo units may be available depending on your region and requirements. Please contact our sales team to check availability.
We ship via freight carriers across the U.S. and internationally. All units are professionally assembled, tested, and palletized before shipment.
Standard lead time is 4–6 weeks, depending on the model and order size. Custom configurations may take longer.
Yes — white-glove delivery and setup services are available in select regions. Additional fees may apply.
Yes. Martcart provides national service coverage through trained technicians, including preventive maintenance, repairs, and fleet upkeep.
Most units include a 12-month manufacturer’s warranty covering defects in materials and workmanship. Batteries and wear-and-tear parts may have separate coverage.
Simple maintenance tasks can be handled in-house, but electrical and mechanical repairs should be completed by authorized technicians to maintain warranty coverage.
We recommend quarterly preventive maintenance or based on usage volume. Heavy-traffic stores may require monthly checks.
Yes — we maintain a full inventory of OEM parts, including batteries, chargers, wheels, seats, baskets, and electronics.
Absolutely. Parts can be ordered individually or as part of a fleet service agreement.
Yes, including upgraded baskets, signage, seatbelts, extended-runtime batteries, IoT telemetry units, and more.
Typical runtime ranges from 20–30 miles per charge, depending on model, load, and store conditions. IoT-enabled carts can provide real-time battery health data.
Remote diagnostics, location tracking, battery alerts, usage analytics, and maintenance forecasting.
Yes — based on request, we offer APIs and integration support for enterprise customers.
Yes. They include speed-governing systems, soft-start acceleration, braking safeguards, and anti-tip engineering.
Typically 2.5–3.0 mph, adjustable based on store policy.
All units comply with ADA, UL/CSA electrical standards, and are inspected before shipping.
Contact our support team within 48 hours with photos. We will arrange repair or replacement based on warranty terms.
Submit a service request through the website or contact our support team with the cart’s serial number and issue details.
Loaner availability depends on region and service contract level.
Yes — manuals, service guides, maintenance checklists, and IoT setup instructions are provided for all products.
Most medium-size retailers maintain 2–6 carts, while larger stores may require 10+ units based on customer mobility needs and foot traffic.
Yes — IoT-enabled carts provide usage data, allowing store managers to optimize fleet size and maintenance schedules.
Yes. All MartCart units are compatible with standard charging stations and store layouts.
Retailers choose MartCart for :