Both. Store teams can reach out for immediate operational issues, while corporate, facilities, and maintenance teams often contact us for service planning, parts, and fleet-wide questions.

Having the cart model, serial number, and a brief description of the issue helps us resolve requests faster. Photos or videos are helpful when available but not required.

The most common issues involve charging habits, battery age, or normal wear items. Our team can help identify whether the issue is something simple or requires service.

Yes. We work with customers to review usage patterns, maintenance practices, and charging setups to help prevent recurring problems and extend cart life.

You can submit a maintenance service request through the Support Hub or call our support team. We’ll help troubleshoot remotely first, then coordinate parts or service if needed.

Remove the cart from service and contact Martcart Support. We’ll help assess the damage and determine whether repair or replacement parts are needed.

Yes. We provide manuals, videos, and guidance to help new staff understand daily operation, charging, and basic checks—making handoffs easier when teams change.